After leaving, I decided to check the advertised prices for my mattress. Since I needed the mattress, I paid the money. I could understand if I had selected a different mattress, but I was exchanging a defective mattress for an identical mattress. I knew I would have to pay the delivery fee, but why $668.52 extra? The associate, Earl explained that the warranty only covers the purchase price of the original mattress which was $1799.99 but that the mattress had gone up in price and was now $2,299.00 and I was responsible for the difference. He processed everything and advised me that I had to pay $668.52. I advised that I needed the same mattress because it was part of a split king that I had purchased a year ago. The gentlemen working asked if I had decided on what mattress I wanted. I went into the store this morning excited about finally getting a replacement mattress.
#PURPLE MATTRESS FULL#
I filed the claim myself, and on December 13th, 2021, I received an email that my warranty claim had been approved for the full purchase price of my mattress. I was given a refund of my $79.99 which reflected in my account on. No explanation was given as to why they never contacted me.
#PURPLE MATTRESS CODE#
I called and was advised that they don’t send people out to my area (zip code 19152) and that I would have to file the claim myself. I searched the internet & found the phone number. They did not provide me any contact information of where I needed to call. On October 25th, I called the store and was advised that they have nothing to do with the inspection and could not help me. Overall, very disappointed with their business practices, bad company and bad customer care.ĭays went by & I didn’t hear from anyone about my inspection. Taking it apart to wash it is very difficult and takes an hour+.
In fact, the purple model is really hard to wash and maintain. You can buy ANY weighted blanket from ANYWHERE and it'll do the same exact thing. Avoid Purple as a company, they feed on the YouTube hype machine, I don't mind the weighted blanket that I bought from them, but it's nothing special really.
They literally lost $1000s of dollars worth of future business from me over a dumb Amazon gift card. I probably would have considered buying a Purple mattress (as I need a new mattress soon), but honestly, after my experience with the weighted blankets, I'm not giving them any business at all. We were treated badly over a dumb $70 Amazon gift card. I will not give this company a single dollar now or in the future. Since then, my policy is to avoid Purple. What are they really thinking here? Do they think that we're going to spend $600 on weighted blankets to scam the company out of $140 worth of Amazon gift cards by shipping 2 orders to the same address? LOL! What an asinine experience. My sister could have easily shipped it to a friend's house if we knew this detail. Mind you, this was NEVER mentioned on the offer's fine print OR details when we made the purchases. I argued with them for a whole hour that my LINK was used as a referral to generate business for them and my sister DID buy it (with HER name and HER credit card), but NOPE, they wouldn't honor their Amazon gift cards deal because both orders were shipped to the same house. What a COMPLETE nonsense of an excuse to weasel out of a reward payout.